Generally, we work on an annual support contract basis although we do work for non-contracted clients if required.

Our contracted clients receive :-

• Priority support and are guaranteed a maximum of 8 working hours turnaround although we average well inside this as we are able to solve a lot of contracted clients problems using Remote Assistance technology. This enables us to see the problem on our in-house system and if necessary take control and rectify the problem without leaving the office
• Discounts on hardware, software, supplies and our labour charges
• Access to all areas of this website including the rapidly expanding knowledge base of non-technical tips, tricks and techniques to make their lives a little easier
• Take advantage of our knowledge and that of our manufacturers and suppliers including our extensive library
• Our newsletter, Micronews, keeps them up-to-date with advances in IT technology as well as new operational techniques and ideas for improving workflow etc to help keep them at least one step ahead of their competition.
• Our ‘ad hoc’ Security Alert bulletins which advise them of new security threats, how to avoid them and how to recover from an attack if it happens.

Working with our IT partners such as Microsoft, HP, CMS, Symantec etc. we are able to resolve problems extremely quickly. We also have an extensive support library and worldwide Internet contacts which enable us to solve the more unusual problems.

On top of this we have extensive experience in programming and configuring bespoke solutions.